Refund & Return Policy
Your satisfaction is our priority. Learn about our hassle-free refund and return process.
Last Updated: October 4, 2026
At For Their Prints, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help with our 30-day money-back guarantee.
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Our 30-Day Guarantee
Standard Items
Full refund or exchange within 30 days if unopened and in original condition
Custom Items
Refund or replacement if defective, damaged, or our error occurred
Defective Products
Full refund or free replacement for any manufacturing defects
Shipping Issues
Full refund or replacement for lost or damaged shipments
Refund Eligibility
✅ Eligible for Refund
- Standard Products: Returned within 30 days, unused and in original packaging
- Defective Items: Products with manufacturing defects or quality issues
- Wrong Item: If we shipped the incorrect product
- Damaged in Transit: Items that arrived damaged (report within 48 hours)
- Our Mistake: Printing errors, wrong colors, or incorrect specifications
- Never Received: Orders that never arrived at your address
❌ Not Eligible for Refund
- Custom/Personalized Items: Unless defective or our error (wrong design, misspellings we made)
- Customer Error: Wrong address, incorrect image upload, or typos in your submitted text
- Used Products: Items that have been opened, used, or are not in resalable condition
- After 30 Days: Returns requested more than 30 days after delivery
- Digital Products: Downloaded files or digital templates
- Sale/Clearance Items: Final sale products marked as non-refundable
How to Return an Item
Contact Us
Email [email protected] with your order number and reason for return
Response within 24 hoursGet Authorization
We'll provide a Return Authorization (RA) number and prepaid shipping label
Sent immediatelyPack & Ship
Securely pack the item in original packaging and attach the return label
Ship within 7 daysInspection & Refund
We inspect the return and process your refund or exchange
3-5 business daysRefund Processing
Return Received
We receive and inspect your returned item
Approval (1-2 days)
Your return is reviewed and approved
Processing (3-5 days)
Refund is initiated to your original payment method
Bank Processing (5-10 days)
Your bank processes the refund to your account
💳 Original Payment Method
Refunds are issued to the original payment method used for purchase (credit card, PayPal, etc.)
📧 Email Confirmation
You'll receive an email notification once your refund has been processed
🚚 Shipping Costs
Original shipping fees are non-refundable unless the return is due to our error
⏰ Processing Time
Total refund time: 7-14 business days from when we receive your return
Exchanges
We're happy to exchange items for different sizes, colors, or products of equal or greater value.
Same Item Exchange
Exchange for different size, color, or finish at no additional cost
Different Item
Exchange for a different product. Pay difference if new item costs more, or receive credit if less
Gift Exchanges
Gift recipients can exchange items for store credit without original payment info
Exchange Process
- Contact us with your order number and exchange request
- We'll send you a prepaid return label
- Ship the original item back to us
- Once received, we'll ship your exchange item immediately
- Exchanges are processed faster than refunds (typically 5-7 business days)
Special Circumstances
🎨 Custom/Personalized Orders
Policy: Custom items are generally non-refundable
Exception: We will refund or replace if:
- The product is defective or damaged
- We made an error in production (wrong colors, misspellings, incorrect design)
- Quality does not meet our standards
Not Covered: Customer errors in uploaded images, text, or design choices
📦 Damaged or Lost Shipments
Damaged in Transit: Report within 48 hours of delivery with photos
Lost Packages: Contact us if your order hasn't arrived within estimated timeframe
Resolution: Full refund or replacement at no cost to you
🌍 International Orders
Returns: Same 30-day policy applies
Shipping: Return shipping label provided for defective items only
Customs/Duties: Cannot be refunded as they are paid to your government
💝 Gift Returns
Without Receipt: Can be exchanged for store credit
With Receipt: Refunded to original purchaser's payment method
Gift Cards: Non-refundable once purchased
Need Help With a Return?
Our customer service team is here to assist you with returns and refunds.
Phone
1-800-PRINTS
Mon-Fri, 9 AM - 6 PM ESTLive Chat
Available on our website
Mon-Fri, 9 AM - 6 PM EST